Frequently Asked Questions
Have a question? We've got you covered. Browse our most common questions below, or contact our support team anytime.
🛍️ Product Authenticity
Are your products authentic?
Yes. All Highway Ventures products are 100% authentic, sourced directly from trusted UK and European suppliers. We do not sell imitations or grey-market goods.
🚚 Delivery Across Lebanon
Do you deliver across Lebanon?
Yes, we deliver to all areas across Lebanon — including Beirut and all regions outside the capital.
How long does delivery take?
Within Beirut: 15–20 minutes (subject to availability and traffic).
Outside Beirut: 1–3 business days.
What are the delivery fees?
Beirut: $3.00
Outside Beirut: $5.00
💵 Payment
What payment methods do you accept?
We currently accept Cash on Delivery (COD) across all of Lebanon. No online payment is required — simply pay when your order arrives.
📦 Orders
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible at support@highwayventure.com. We will do our best to accommodate cancellations before the order is dispatched.
Can I order through your website or mobile app?
Yes! You can place orders through our website or our mobile app. Both platforms offer the same products and pricing.
📬 Damaged or Incorrect Items
What if I receive a damaged or incorrect item?
We're sorry to hear that. Please contact us immediately at support@highwayventure.com with your order number and a photo of the item. We will resolve the issue promptly.
🔄 Returns
Can I return a product?
Unopened items may be eligible for return, subject to review. Please contact our support team before returning any product. Do not send items back without prior approval.
For full details, visit our Returns & Refunds page.
📞 Contact Us
How can I reach Highway Ventures?
You can reach our support team by email at support@highwayventure.com. We aim to respond within one business day.
For more details, visit our Contact Us page.
Fast, reliable delivery with carefully packed authentic products.